Smartvel
Initially, its technology focused on generating dynamic agendas—from musical or sporting events to cultural routes and restaurant guides—processing millions of pages to provide content that is always up-to-date.
Through continuous improvement and a close working relationship with Iberia, Smartvel was refining its product and expanding its reach.
With the arrival of the pandemic, we posed a new challenge: to have reliable and up-to-date information on COVID-19 restrictions and regulations. Smartvel reconfigured its system, going from reading museum pages to tracking official sources for each country and region, updating data every hour and generating internal workflows that guaranteed the accuracy of the information. What began as an MVP for Iberia in critical destinations became a global solution, adopted by the main international airlines, thus achieving coverage of 30% of all international travelers worldwide.
Objectives
01
Provide dynamic and personalized information on destinations, events and points of interest in the countries where we fly
02
Ensure up-to-date data on travel regulations and requirements, including changing health restrictions
03
Improve the traveler experience, increasing their confidence and security by obtaining reliable information in real time
Impact
4
products developed together
+1000
sources of information for services
+ 35%
of customers with OK to travel before the trip during the pandemic
“Collaborating with large corporations is challenging for startups due to complex processes. However, our experience with Iberia has been exceptional: an innovation team that streamlines processes and a digital team that implements solutions quickly and efficiently.”
