Revolutionizing operational oversight
PACA
PACA
PACA (Proactive Automated Customer Assistance) revolutionizes airline operational monitoring both in-flight and at the airport by digitizing operations to automatically anticipate and manage disruptions.
We have developed a comprehensive tool that allows for the monitoring of operations and the automated management of passenger disruptions. This tool centralizes all the necessary information and the required actions, in addition to automatically searching for the best available solution, thanks to artificial intelligence.
Objectives
01
Automation of manual processes, guaranteeing quality standards and Iberia in times of high demand and disruption
02
Improving the customer experience by strengthening our response to problems and expanding options for customers
03
Have a measure of the time taken to act in the face of disruption and the variables of time and cost. In addition to having customer information stored
Impact
200%
to improve operational efficiency
17%
of the reduction of emissions per passenger seat
+600
flights monitored daily
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